INFORMATION / DATA COLLECTION:
Orange Tiger Hospitality Private Limited (OTHPL) collects information about our guests and visitors to our web sites so that we can provide an experience that is responsive to our guests needs. Information may be collected as part of:(i)fulfilling reservation or information request, (ii) purchasing products, (iii)registering for program membership, (iv)submitting a job application, or (v) responding to communications from us (e.g., surveys, promotional offers, or reservation confirmations). We endeavour to collect information only with your knowledge and with your permission if necessary. The types of personally identifiable information that we collect may include your name, home, work and e-mail addresses, telephone and fax numbers, credit card information, date of birth, gender, and lifestyle information such as room preferences, leisure activities, names and ages of children, and other information necessary to fulfil special requests (e.g., health conditions that require special room accommodations).
OTHPL may also collect non-personally identifiable information about you, such as your use of our web sites, communication preferences, travel habits, aggregated data relative to your stays, and responses to promotional offers and survey.
PURPOSE FOR COLLECTION, PROCESSING AND DISCLOSURE: Collection & Use
OTHPL is fully committed to providing you with information about the collection and use of personally identifiable information furnished by, or collected from, visitors while using our web sites, products and services. It is our practice not to ask you for information unless we need it or intend to use it. Some of the primary purposes for collecting your personal identifiable information are as follows:
Providing services such as processing a transaction (e.g., making a reservation, fulfilling a request for information, or completing a product order).
Advanced lock and access control systems. Marketing and communications with you in relation to the products and services offered by OTHPL our strategic marketing partners, and other trusted third parties. Performing market research via surveys to better serve your needs, improve the effectiveness of our web sites, your hotel experience, our various types of communications, advertising campaigns, and/or promotional activities. You will always be offered the choice not to submit your personal identifiable information or to decide what communications you want to receive from us. However, doing so may cause certain transactions to become affected. For example, not providing a name will prevent the processing of reservations.
As part of our commitment to keep you informed, we may mail, e-mail, telephone, or contact you by other means to notify you of new OTHPL’s products and services, or upcoming OTHPL’s special offers, events, enhancements, or other relevant information that may be of interest to you. You may also receive mailings or other communications from carefully selected third parties. We always offer you the option to decline any or all of these communications by following the directions included in our e-mails or other communications, or by contacting OTHPL’s directly.
If you are a OTHPL’s program member, you may also change your communication choices by updating your e-mail preferences in your individual membership profile.
We would like to keep all of our guests and visitors informed and equally able to take advantage of the benefits offered by OTHPL’s and its strategic marketing partners. However, if you reside outside India, certain data privacy regulations may require us to obtain your permission before we send you information that you have not requested from us.
In some cases your permission will be implied from the nature of the service requested or transaction undertaken. For example, OTHPL’s may collect and use personally identifiable information that you volunteer, or behavioural data or information collected in the aggregate. In addition, your permission will be deemed given for communications from us that are necessary to fulfil transactions and services that you request.
In certain circumstances, we will seek your express permission when we collect information that is regarded under certain data privacy regulations to be sensitive in nature (e.g., information revealing racial or ethnic origin, political opinions, or health conditions).
As a company, we endeavour to provide you with the same outstanding service in every loaction. To achieve this goal, we have established a global network comprised of properties, offices, data centers, trusted marketing partners, service providers, customer contact centres, and trained associates around the globe. The nature of our business and our operations require us to transfer your information, including personally identifiable information , to other group companies, properties, centres of operations, data centres, or service providers that may be located in countries outside of your own. Although the data protection and other laws of these various countries may not be as comprehensive as those in your own country, OTHPL’s will take appropriate steps to ensure that your personal identifiable information is protected and handled as described in this Privacy Statement.
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
To ensure that your personally identifiable information is accurate and up to date, we encourage you to regularly review and update your information as appropriate (e.g., in the event your home or e- mail address changes, or you wish to add an additional method for us to communicate with you).
OTHPL’s recognizes the importance of information security, and is constantly reviewing and enhancing our technical, physical, and logical security rules and procedures. All OTHPL’s owned web sites and servers have security measures in place to help protect your personally identifiable information against loss, misuse, and alteration while under our control. Although ‘guaranteed security’ does not exist either on or off the Internet, we safeguard your information using both procedural and technical safeguards, including password controls, ‘firewalls” etc.
LINKS TO OTHER WEB SITES
In order to anticipate your needs, OTHPL’s provides links to other web sites for your convenience and information. OTHPL’s is not responsible or liable for any content presented by or contained on any independent web site, including, but not limited to, any advertising claims or marketing practices. Please note that while OTHPL’s will protect your information on OTHPL’s owned and operated web sites, we cannot control and will not be responsible for the privacy policies of third party web sites, including web sites owned or controlled by independent franchisees, third party owners of hotel, resort, interval ownership, or residence properties that may use the name of a OTHPL’s brand, or web sites not controlled or authorized by OTHPL. Third party web sites that are accessed through links on our web sites have separate privacy and data collection practices, and security measures. We have no responsibility or liability for the practices, policies and security measures implemented by third parties on their web sites. We encourage you to contact them to ask questions about their privacy practices, policies and security measures before disclosing any personally identifiable information. We recommend that you review the privacy statements and policies of linked web sites to understand how those web sites collect, use and store information.
OTHPL does not seek to obtain nor does it wish to receive personally identifiable information directly from minors; however, we cannot always determine the age of persons who access and use our web sites. If a minor (as defined by applicable law) provides us with his/her data without parental or guardian consent, we encourage the parent or guardian to contact us to have this information removed and to unsubscribe the minor from future OTHPL’s marketing communications.
If you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from OTHPL’s in the future, you can contact us:
By email : firstname.lastname@example.org
UPDATES TO THE PRIVACY STATEMENT
OTHPL’s may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers. Updated versions will be posted to our web site and date stamped so that you are always aware of when the Privacy Statement was last updated.